Using digital vouchers for humanitarian relief: lessons

As part of the humanitarian response to the Covid-19 crisis in South Africa, there have been numerous experiments in the use of different types of digital vouchers. These vouchers are predominantly being used as part of food relief programmes.

As voucher programmes mature, and opportunities to use them in different ways emerge, there are valuable lessons to be gleaned on the role and efficacy of digital vouchers.

This report, produced by the EDP, reflects the summarised input from individuals and organisations with practical experience in designing and implementing digital voucher systems. It is designed for use by organisations and government departments who envisage using such systems in the